Find out in this article how you can easily create a ticket using our chatbot.
Note: This article is provided as a courtesy. It has been automatically translated using software and may not have been proofread. The German-language version is the official version and you can find the most up-to-date information there.
How to proceed:
To create a ticket, please follow the steps below:
1. open the knowledge base and look for the chatbot in the bottom right corner.
2. ask the chatbot your question. The chatbot is programmed to help you with problems and concerns.
3. if the chatbot cannot answer your question completely and you need further assistance, answer "yes" to the question "Do you need further help?".
4. the chatbot will then ask you for your e-mail address and a description of your problem. Please provide this information so that we can better understand your issue and help you effectively.
5. as soon as you have provided the information, a ticket will be created automatically. Our service staff will contact you as soon as possible to resolve the issue.
We want to ensure that you receive the best possible support. By using the chatbot and creating a ticket, we can process your enquiry efficiently and help you as quickly as possible.